Customer Success leadership across technology, SaaS and managed services.
A career combining enterprise relationships, team leadership, retention strategy, customer health and complex escalation management.
Career highlights
- 17+ years in customer-facing and Customer Success leadership.
- 112% NRR in a managed Customer Success environment.
- Team leadership across enterprise Customer Success portfolios.
- Executive engagement with CISO, CIO and senior business stakeholders.
PDI Technologies
Manager, Customer Success - Direct Accounts
Led Customer Success activity across direct enterprise accounts, including coaching CSMs, portfolio risk management, renewals, executive engagement and cross-functional escalation work.
Nuspire
Built and used customer health monitoring, tiered engagement playbooks, health scoring and ServiceNow-supported automation. Led a team of three CSMs across approximately 160 accounts and a $10.5M ARR portfolio.
SAM Seamless
Principal Client Success Manager
Managed strategic customer relationships with responsibility for business alignment, success planning, adoption, risk and executive communication.
SecureWorks
Managed Fortune 500 and global enterprise relationships across cybersecurity services, working with CISO, CIO and senior technical stakeholders in financial services, healthcare, manufacturing and government-adjacent organizations.
Verint / Witness Actionable Solutions
Technical Account Manager · Product Support Engineer
Handled strategic customer support, escalations, technical account management and enterprise software issues spanning telephony, Windows server environments, databases and customer implementations.
Education
University of Michigan
Bachelor's degree