Customer Health Scores: Where Teams Get Them Wrong
Health scoring should improve decisions, not decorate dashboards.
Read →Customer Success Leader · SaaS · Cybersecurity · Managed Services
Douglas Walter Prehodka
Douglas Prehodka · Doug Prehodka
Building teams and customer programs that retain, expand and scale.
Customer Success leader with deep experience across SaaS, cybersecurity and managed services, combining team leadership, enterprise account ownership and operational discipline.
17+ years
Enterprise Customer Success and client-facing leadership experience.
112% NRR
Experience leading retention and expansion programs around measurable customer outcomes.
$10M+
Experience managing large enterprise customer portfolios and strategic relationships.
Leadership
Build the system. Lead the team. Carry the relationship.
Douglas Prehodka’s background spans player-coach leadership and direct enterprise account ownership. His work has included customer health frameworks, tiered engagement models, executive business reviews, escalation management, retention strategy and cross-functional coordination.
Areas of focus
Practical Customer Success, not decorative process.
Retention & NRR
Customer health, risk identification, stakeholder mapping and expansion discipline.
Team Leadership
Coaching CSMs, building repeatable operating rhythms and improving execution consistency.
Executive Relationships
QBRs, escalations, success planning and communication with senior customer stakeholders.
Beyond the day job
Media and television appearances.
Douglas Prehodka also has credited and uncredited television appearances documented on IMDb.